SHIPPING & DELIVERY

SHIPPING & DELIVERY

Fast, Reliable Shipping from Sydney

All orders are shipped from our location in Sydney, Australia. We process and dispatch orders quickly to get your premium grooming essentials to you as soon as possible.

AUSTRALIAN SHIPPING

Standard Shipping (Australia-wide)

Processing Time: Same day dispatch for orders placed before 2 PM (Monday-Friday)

Delivery Time:
• Sydney Metro: 1-2 business days
• NSW Regional: 2-4 business days
• VIC/QLD Metro: 3-5 business days
• Other States: 4-6 business days

Cost:
• FREE on orders $100+
• $9.95 for orders under $100

Express Shipping

Processing Time: Same day dispatch (orders before 2 PM)
Delivery Time: 1-3 business days (most metro areas)
Cost: $15.00 (all orders)

INTERNATIONAL SHIPPING

We ship worldwide to bring premium Australian barbering products to our international customers.

Standard International Shipping

Processing Time: 1-2 business days
Delivery Time:
• New Zealand: 7-10 business days
• USA/Canada: 10-15 business days
• UK/Europe: 12-18 business days
• Asia: 8-14 business days
• Other countries: 15-25 business days

Cost: Calculated at checkout based on destination and weight

Important Notes for International Orders:
• All prices are in AUD
• Customs duties and import taxes are the customer's responsibility
• Packages are marked with actual product value for customs
• International orders are sent via Australia Post International
• Delivery times are estimates and may vary due to customs processing

SHIPPING LOCATIONS

Australia: We ship to all states and territories
International: Worldwide shipping available (excluding restricted countries)

LOCAL PICKUP OPTION (Sydney)

Prefer to collect in person? Save on shipping!

• Select "Local Pickup" at checkout - FREE
• We'll notify you when your order is ready (usually within 24 hours)
• Pickup Location: Unit 27/10-12 Stanley Street, Arncliffe NSW 2205
• Pickup Hours: 6:00 PM - 11:00 PM, 7 days a week
• Please bring your order confirmation email and ID

ORDER TRACKING

Once your order is dispatched, you'll receive:
• Australia Post tracking number via email
• SMS notification when package is out for delivery
• Real-time tracking through your account dashboard
• Estimated delivery date

PROCESSING TIMES

Orders placed:
• Monday-Friday before 2 PM: Dispatched same day
• After 2 PM or weekends: Dispatched next business day
• Public holidays: Dispatched next business day

Note: Processing times may be extended during peak periods (sales, holidays). We'll notify you of any delays.

DELIVERY ISSUES & SUPPORT

Package Not Received
If your tracking shows delivered but you haven't received it:
• Check with neighbours or building management
• Contact your local post office with tracking number
• Email us immediately: kevh.barberstudio@gmail.com

Package Damaged in Transit
• Take photos of damaged packaging and product
• Contact us within 48 hours of delivery
• We'll arrange replacement or full refund

Lost Package
• If tracking shows no movement for 7+ days (Australian orders) or 21+ days (International)
• Contact us with your order number
• We'll file a claim and send replacement or issue full refund

QUALITY ASSURANCE

Every order from KevH.Barberstudio includes:
• Professional quality inspection before dispatch
• Secure, protective packaging
• Genuine, authentic products only
• Direct from our Sydney location

SHIPPING CARRIERS

Australia: Australia Post, eParcel, Express Post
International: Australia Post International Service

All shipments include tracking and proof of delivery.

CONTACT US

Questions about your order or shipping?

Email: kevh.barberstudio@gmail.com
Phone: 0468 414 921
Response time: Within 24 hours (business days)

Please include your order number in all correspondence.

Last updated: January 2026